Greetings,
We have recently updated our Terms of Service as part of ongoing efforts to keep the Co-op Web Builder program up to date. You can read the new terms in full by accessing the link above and reading the document. For now, here are some of the key highlights and improvements we have made.
Growth: Over the years, the program has grown to include much more than hosting services and templated designs. We wanted to make sure the terms encompass all the benefits of the program, like our wonderful support team, security services, custom development services and round the clock application monitoring.
Security: The program has become strongly hardened, with the addition of our security platform, managed services security solutions, firewall and automated SSL certificates. Our terms are now more representative of these changes and puts them front and center. Cyber security is a main concern today and the terms needed to be clearer about this topic.
Questions: Your questions mean a lot to us, so we wanted the new terms to be able to clarify participation in the program. We have had inquiries about domain ownership, what happens if you stop using the program, and other important concerns. Hopefully, it is much clearer what to do in certain situations moving forward and if you still have questions, please contact us any time by reaching out to coopwebbuilder@nreca.coop.
Vendors: As the program continues to grow, we have changed vendors and third party resources over time. One huge shift was moving our hosting provider and physical servers from Rackspace to a dedicated cloud based platform. We also switched our managed services provider as well to better support demand and growth for our members. These changes have been in the best interest of the program and allow for more secure hosting and better support for the infrastructure. Not to mention, our staff has assistance after hours with assuring that your websites stay online during the night.
Data Handling: We added a few recommendations about emailing and purging webform data. For more details, check out this handy checklist of things to do before going live with a new site.
*These updates are effective as of May 30, 2021.
