Co-op Web Builder After Hours Support

Beginning in 2022, cooperative members who host their web site on the Co-op Web Builder platform will now have access to after hours support for site outages and urgent requests.

To request after hours support, please submit a request through the form on this page, or send an email to mshelp@appnovation.com, using the e-mail template posted below.

 

Subject

TSEN ext - Site [URL] is DOWN!

 

 

Body

My Website is DOWN — please help! My website is [URL] and it is a Touchstone Energy (Co-op Web Builder) site.

 

 

Please CC your email to:

Urgent Requests

Urgent requests must be in regards to access or availability, such as an unresponsive web site, a web site with an expired SSL certificate, or issues relating to DNS or domain name services.

For support in site building and content editing tasks, please contact the Co-op Web Builder support team. Our support team is staffed and available for assistance during the hours of:

9am - 5pm, EST, M - F.